1. Provider Rules Apply Because Whaau Travel acts as an independent intermediary and metasearch platform, all cancellations, refunds, and booking modifications are strictly subject to the specific terms, conditions, and tariff rules established by the respective airline, hotel, or third-party service provider.
2. Non-Refundable Fares Many promotional transport tickets and hotel bookings are fully non-refundable and non-changeable by the provider. It is the user’s responsibility to check the specific fare rules before completing a transaction on the partner platforms.
3. Refund Processing & Responsibility Disclaimer Where a refund is authorized by the service provider or airline, the entire financial fulfillment and credit back to the original payment method is handled exclusively by the external issuing provider, merchant of record, or banking network. Whaau Travel does not collect, hold, or process refund balances for transactions completed on external third-party partner websites, and all claims or follow-ups must be directed solely to the entity that processed the final transaction.